FAQs
Frequently Asked Questions
Everything you need to know about ordering, delivery, exchanges and caring for your Home Esencia pieces.
Orders & Payment
How do I place an order?
You can simply browse our collection, add your desired items to the cart, and proceed to checkout. Fill in your delivery details (Precisely) and choose Cash on Delivery to complete your order.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) only.
Do I need to create an account to place an order?
No, you don't need an account to shop with us. You can check out as a guest.
Can I modify or cancel my order after placing it?
Yes, you can request changes or cancellation within 24 hours of placing your order. Since we make or source your item shortly after your order is placed, we're unable to accommodate changes after this window.
Shipping & Delivery
Which areas do you deliver to?
We deliver across Pakistan, covering all major and minor cities.
How long does delivery take?
Orders are delivered within 5 to 6 days, depending on your area.
How much does shipping cost?
Shipping is free on orders above RS 4,000/-. Standard shipping charges apply on orders below this amount.
How can I track my order?
Once your order is shipped, we'll share tracking details with you so you can follow its journey to your doorstep.
What if I'm not available at the time of delivery?
Our courier partner will typically attempt redelivery or contact you to reschedule. You can also reach out to our support team for assistance.
Exchanges & Refunds
Easy Exchange. No Hassle.
Confused with your order? We'll sort it. You can exchange any full-price item within 30 days of delivery, no lengthy process, no back and forth.
How do I start an exchange?
Email us at info@homeesencia.com with your order number, and our team will arrange the rest.
Exchange eligibility
Items can be exchanged within 30 days of purchase, if they meet the following conditions:
- Unused and unwashed.
- In original condition.
- Original packaging intact.
- Price labels and tags attached.
How does the exchange process work?
We currently sell online only, so all exchanges are handled online. Email: info@homeesencia.com and our team will guide you through a smooth exchange process. Please note that customers must send the product to our warehouse at their own expense.
Do you offer cash refunds?
We do not offer cash refunds. If a product has a quality issue or manufacturing defect, you may choose:
- An exchange, or
- An online shopping voucher of the same value, redeemable within 14 days.
Refunds may only be processed in rare cases where the replacement item is out of stock. Shipping charges and taxes are non-refundable.
Products & Care
What materials are your products made from?
Our products are crafted from premium-quality fabrics selected for softness, durability, and comfort. Details on material composition are listed on each product page.
How should I care for my Home Esencia products?
Each item includes specific care instructions on its product page and packaging. As a general rule, we recommend gentle washing and avoiding harsh detergents to preserve fabric quality and longevity.
Tell me about your baby products.
Our baby collection includes soft muslin cloth diapers and swaddles, along with baby playmats made of 100% cotton fabric — all designed with excellent craftsmanship and stitching, gentle enough for delicate baby skin.
Do product colors/sizes match what's shown online?
We strive for accuracy in our photography and descriptions; however, slight variations in color may occur due to screen settings and lighting.
Support
How can I contact customer support?
You can reach us at info@homeesencia.com and our team will be happy to assist you.